ServiceNow are an AI-First company which has managed to stay human-centred and this guidebook for HR might explain why. Deep thinking allied with clear actionable steps condensed into a super accessible 50 page PDF. Main points I’m taking from this: cultural innovations (i.e AI Works Council, AI ‘control tower’) are critical for accelerating the impact of technological innovations. Hugely inspiring document - a plausible path forward has been described - everyone here should
download and read this.