A System of Agents Brings Service-as-Software to Life

The market opportunity in this transformation is enormous—$4.6 trillion in the next five years —as AI begins to eat into in-house salaries and outsourced services.

If you want to know what VC thinks about AI, this post is as good as you’ll find - an astonishing vision of the transformation of ‘Software-as-a-Service’ to ‘Service-as-Software’, where tools becomes workers, with the opportunity being the budget usually allocated to payroll. Huge implications for us in TA / HR - or indeed, anyone in any job. Must read