Klarna CEO Sebastian Siemiatkowski on Getting AI to Do the Work of 700 Customer Service Rep

https://www.youtube.com/watch?v=m3niSE-8ZvE
WORKFORCE AUTOMATION
Issue #414
15 Sep 2024
The news that Klarna plan to get rid of Salesforce and Workday and replacing them with self built AI was a shot across the bows of the whole Saas market. Got me thinking that we should all get to know CEO Sebastian Siemiatkowski a little more, hence H/T to brainfooder Alexander Chukovkski for the share of this interview with Sequoia Capital podcast from a month ago. Worth a watch, and Klarna, a company in the middle of restructure and transformation, is likewise worth a follow.