Lower Engagement, Stretched Managers, and More

Between 2022 and 2023, eNPS decreased from an already low 33.33 to 24.8 — a difference of almost nine points.

Employees are not happy in 2023 vs 2022, and I suspect, no more happier in 2024 vs 2023. Increase in cadence of performance reviews, less 1-2-1 support from over worked managers, high frequency of business change… all factors contributing to high anxiety environment. Accessible report from Lattice, well worth a read.