Some stunning statistics from fintech unicorn Klarna, who implemented an AI powered CS agent only a month ago: 25% reduction in repeat enquiries, on par with NPS score, call resolution in 2 minutes instead of 11 minutes. At 2.3 million conversations over the month trial, it was the equivalent of 700 full time agents. Tweet
here, Klarna’s own blog post
here. H/T to brainfooder
Jacob Sten Madsen for the share in the
online community.