This story about a person’s navigation through the Kafka-esque bureaucracy that is the US healthcare system turns out to be a profound discussion on the nature of ‘organisational debt’, the general lack of any system despite the branding that there is a system and the social capital / institutional knowledge required to get the outcome that you need in these circumstances. I categorise this as ‘AI’ because messy reality is inadequately documented and why humans beings working in complex, inefficient organisations might in fact be the most insulated from AI disintermediation as a result. I promise you, this is
worth a read.