5000 customer support agents were measured by the number of closed tickets per hour. AI increased productivity across the board but intriguingly helped those
least skilled the most, to the extent that AI-assisted workers operated within 2 months to the standard of non-AI assisted at 6 months. Positive implications for onboarding, though as with everything AI, not without concern. What happens when AI becomes the great equaliser for job performance? Will it reduce motivation to become highly skilled? It should. This will probably become one of the most cited papers on AI impact on worker productivity, so you had better download it
here.