Would You Like a Side of Offshoring With That?

Interesting development of a new concept - the video call centre, in which customer service staff are in a different country from the customers, with the interactions taking place via a Zoom like interface. I’m a fan, even though the hosts seem to have doubts. The bottom line is restaurant work is immigrant dependent, and if we don’t want more of ‘those people’, then we better get used to a virtual service.