The AI Startup Erasing Call Center Worker Accents: Fighting Bias – or Perpetuating It?

Fascinating story of a technology which can eliminate how accents are heard, in real time and it’s rather discomforting use case in off-shored call centres, which I think boils down to the ethical conundrum of tricking someone to abandon their prejudice. The technology is called Sanas, the article on the call centre is well worth a read here. H/T to brainfooder Bas van de Haterd for the share.