It is so very important to have the right measurements, as do indeed ‘do what we measure’. The problem comes when we end up doing the things which are most conveniently recordable in Excel, rather than more intangible things which make great teams work, an important point made by brainfooder
Ted Bauer in this post on ‘
the spreadsheet mentality’. As a bonus, this HN thread becomes a
brilliant discussion on why measuring something, can often corrupt it.