Say “I” not “We” When Speaking To Customers (Candidates?)
https://tips.ariyh.com/p/say-i-not-we-to-customers?utm_campaign=Recruiting%20Brainfood&utm_medium=email&utm_source=Revue%20newsletterCANDIDATE EXPERIENCE
Issue #274
9 Jan 2022
Use ‘I’ (“I’m happy to help”) instead of ‘We’ when interacting with customers to increase satisfaction and sales (19% and 7% in the study). Using ‘You’ in interactions has no benefit.
Pretty sure no one in recruiting has researched this but I like the thinking of leading with the self vs the organisation. It’s taking ownership, there’s no delegation of responsibility. Customer service insight which we might well apply to job candidates