Those who follow this newsletter know that I’m a chatbot believer - we’ve just got to scale back our expectations of a fully fluid, human-like man experience. It’s going to matter in recruiting, especially in upgrading candidate experience. For those who agree, you should check this out - all the talks from ChatbotConf 2017 in Vienna - all in one place. 

Anna Ott at hub:raum in Berlin was one of the first recruitment managers to implement a recruiting chatbot into the live environment. Here’s her 1 year review of the experience - a vital read for anyone thinking of putting in a chatbot into their recruitment flow. 

This case study is a great summary of the work by Chris Wray and team in using a Facebook chatbot to dramatically improve hiring rate at the Anchor Trust. Best thing about this case study is how easy it might be to clone. There’s no magic here - just smart thinking, sensitivity to opportunity and great execution. In other words, great recruitment